Bad Reviews—Six Reasons to Be Glad You Have Them

"What? Glad?" sez you. "There is nothing that makes a writer sadder than a bad review!"

That's true. They can feel like a sudden, nasty downpour on the biggest parade of your life.

Whether you self-pubbed or worked with a traditional publisher, the publication of your first book is a moment of personal triumph. You want to shout it from the rooftops: “HEY WORLD, LOOK WHAT I DID! I AM AN EFFING AUTHOR, PEOPLE!!”

And your book starts to climb up the charts. Wow. People are buying it. People you aren’t even related to!

Reviews start coming in. People like you. They really like you!!

But then…somebody doesn’t.

There it is, your first bad review, sitting there on Amazon or B&N or Goodreads, with its puny single star.

You feel like your head is going to explode. You’re not sure what will come out when it does--curses or tears--but it will probably be both. You want to fire off a response, saying what a moron the reviewer is because—well, first off—it’s not a zombie book. That’s why there are no effing zombies, OK??!! Don’t give me two stars because there are no zombies in my heartfelt story of a woman’s journey healing from her addiction to Hugh Grant movies, OK? And you say it’s too short? Almost like a novella? That’s because it IS a novella, you cretinous worm from Hell. It says so RIGHT THERE in the product information.

But of course you don’t write that down. That would be professional suicide. You know that.

You step away from the keyboard. You call your BFF/Sig. Other. You reach in the cupboard for your chocolate stash and eat a whole Lindor truffle bar while your BFF/Sig. Other is reciting platitudes about how you can’t please all the people all of the time and this too shall pass. 

You hang up and get in the car. It’s Haagen Dazs time. And yes, you go to the store and rent “Notting Hill” one more time.

OK, it’s good to mourn. You need to get that stuff out of your system. If you live near a place where it’s safe to throw things, go do that. I find throwing rocks at the ocean surprisingly satisfying.

But you do have to face that computer sometime, and when you do, it’s still there, those three nasty sentences that stink up your whole Amazon page like somebody’s poodle took a dump on your life-is-a-banquet buffet table.

Your career is over. It’s ruined. Nobody will ever buy your book again!!

Not true.

Quite the contrary, in fact. Bad reviews can actually be good for sales.

How?

1) They show you’ve joined the big leagues. 

All popular writers get bad reviews. Just go to any bestseller’s buy page.

Harry Potter and the Sorcerer’s Stone “nothing more than a shallow tale about a misfit who makes good.”

The Hunger Games  “semi-familiar plot, predictable ending, eh not worth my time.”

The DaVinci Code “Highs: the French sentences are correctly spelled. Lows: everything else.”

Freedom “I started to dog-ear pages on which cringeworthy prose appeared, and I did damage to 90 percent of the book.” 

Or even better, the classics.

Gone with the Wind “I use to feel bad about Sherman burning Atlanta, but that was before I read this book." 

Pride and Prejudice “This is without question the worst book I've ever read in my entire life. The style is clumsy though the author strives to impress with an aristocratic pompousness so typical of social climbers of her day.”

The Great Gatsby “this book is twilight without the vampires, which by the way is an equally horrendous affront to intelligent readers…I don't need a book about stupid rich people.”

Great Expectations “a shapeless mess of a story…presented in the most abrasive fashion possible.”

(I especially love the irony of that uber-clumsy sentence about Jane Austen, don’t you? I think there is a good deal of what shrinks call "projection" in negative reviews. Some wannabe writers seem to see their own faults in everybody else's prose.)

2) They prove your reviews are genuine. 

It’s no secret that some authors game the system by trading reviews or even buying them from unscrupulous review mills. Or they pressure everybody in their church Ladies’ Auxiliary to write versions of the same exclamation-laden rave.

BTW, I hear Amazon elves are making a sweep and removing lots of suspect reviews. Unfortunately, some legitimate reviews have been removed too. Be careful you follow Amazon’s guidelines to the letter. NOTE: don’t repeat a phrase from another review or the product description or you can get flagged as a phony reviewer even when you’re not.

The truth is most successful books do not have a full five-star rating. When readers see a page with nothing but five stars these days, they tend to feel skeptical.

3) They demonstrate what your book ISN’T. 

Knowing what your book is NOT can be as useful to a reader as showing what it is.  Sometimes a negative review comes from a person who got the wrong idea of your genre or subgenre. So the review will steer readers from buying the wrong book and generating more irate reviews. (One bad review hurts our feelings, but a whole bunch can seriously hurt sales.)

I had one reviewer call my rom-com thriller Food of Love “rubbish”, because, she said, “I read lots of lesbian romance and this was the worst I ever read.”

Well…yeah it probably was. That’s because it’s not a romance. And it’s not about lesbians.

All my work has strong, sympathetic GLBT characters, but anybody looking for hot girl-on-girl action is going to be seriously disappointed. So thank you, “rubbish” reviewer, for setting people straight (no pun intended.) Whoever told her FoL was a lesbian romance was misinformed—so I’m happy she’s cleared that up.

Another author I know got a one-star for her historical mystery because somebody ordered it thinking it was how-two book about medieval embroidery. OK, the one-star is a pain, but better than a whole bunch of one-stars from dozens of irate embroiderers.

4) They help you target your demographic. 

A review that tells readers what group doesn’t like your book can actually encourage the right readers to buy.

I read a complaint from an author who said she got two stars from a reviewer “because the characters engage in pre-marital sex”. 

Oooooh. There’s sex in it?  So you’ve been identified as a writer who does not write for evangelical Christians who wear promise rings.

That shows you DO write for readers who like a little steam in their lattes. In a world where 50 Shades of Gray is the number one bestseller, that hurts you how?

I had a similar experience with a reviewer who said my mystery Ghostwriters in the Sky was “too complicated.” He said he “couldn’t tell who the bad guys were until the last page.”

Thank you! That tells readers who like a complex, unpredictable mystery they’re in the right place.

5) They rally the troops.

If an author is unfairly reviewed or attacked by trolls, the fans will be outraged, too. It might even get them to write that review they’ve been meaning to write forever. (If you need more encouragement to review your favorite authors, read my post on Amazon reviews here.)

I haven’t had a lot of time to read (or write reviews) during this marathon year, but one book I loved was Juliet, Naked by Nick Hornby. When I put it on my Goodreads page, I noticed a lot of clueless one-star reviews, obviously from people who didn’t realize it was about a minimally-produced record album like the Beatles’ famous “Let it Be…Naked”—and NOT about a lady with no clothes on. I made the time to write a review I probably would never have written otherwise. I hope I steered some of the right readers to the book.

Or there was the time I went to check out a new book mentioned in a Tweet and saw it had ten reviews already: all one-star—all attacking the author personally, saying nothing about the book.

It was an obvious example of cyberbullying. (For more on dealing with bullying in the trollosphere, Kristin Lamb has a fantastic post this week.)

Do you think I bought the book and, after enjoying it, gave it a good review? You betcha! (I also hit the "report abuse" button.) Plus I tweeted it to my followers and wrote an encouraging message to the author. Most humans are moved when we see a fellow human being persecuted.

6) They tell you what readers want 

Elizabeth S. Craig has blogged about how she learns from her negative reviews, and she displays a healthy, professional attitude we all should learn to emulate. You can learn a lot from your readers, who will let you know if they were angry when you killed off Aunt Millie, or didn’t like it when your romantic interest turned into Snidely Whiplash in your last book.

And believe me, if you have any typos, or your work needs editing, they’ll let you know about that, too.

On the other hand—make sure you’re reacting to a majority opinion and not just a handful of people in a bad mood. You don’t want reviewers to change your voice or artistic vision any more than you want your critique group to do that. 

In spite of all this, I do realize some reviews can be spiteful and useless.

Some of those may have been purchased. There are services that offer to leave bad reviews to bump authors ahead of you off the Amazon bestseller lists. (I’ve personally seen review mill sites, but they move around, so I don’t have a link right now.) On the plus side, their mostly illiterate “reviews” get taken down quickly. Amazon is on to them and will remove the review if you report abuse.  

Then there is the segment of the population who invent reasons to criticize and find fault with everything because they get off on it—especially if they can work themselves up into a self-righteous rage to justify their cruelty. Rage can produce a high very like cocaine. (See my post on Trolls, Sockpuppets and Cyberbullies.)

Unfortunately the anonymity of the Internet is where they thrive.

I’ve observed that freebie books tend to get the most troll attacks. That’s partly because people devalue things they don’t pay for, partly because they’ll download free books in genres they don’t usually read, and also because a lot of people simply hate self-publishing (change is scary).

Some people assume all freebie books are self-published—they’re not, but nobody is accusing these people of being rocket scientists.

You can usually tell a troll attack from an honest review. Trolls make it pretty obvious they haven’t read the book and use generic phrases—usually including “riddled with typos” and “obviously in need of an editor” even when they’re reviewing Jane Austen. They often dump lots of identical one- and two-stars all over Amazon. 

This is why Amazon has that “report abuse” button. (But never use it for an honest negative review.)

Sometimes a reader can leave a negative review because of something that has nothing to do with the quality of your book. Maybe your protagonist has the same name as the guy who just dumped her, or her own novel just got rejected by an agent who sat on the full for 18 months, or his mom just told him he he’s got to move out of the basement, and at 42, he really ought to find full time employment since he’s been working on that novel for 13 years now...

They aren't "abuse" in the Amazon sense, but do remember those rants aren’t reviews of your book. They’re verbal temper tantrums--the result of somebody having a bad day—or a bad life. You just happened to be in the line of fire. Smart readers can usually tell when the review is about the reviewer's issues, not the book. 

And chocolate helps. Or throwing rocks at the ocean.  Or maybe even watching a Hugh Grant movie.

What about you, scriveners? Have you seen clueless reviews of your favorite authors? Have you started to get bad reviews yet? Do you have any advice on how to cope with them? 

***

I have a bit of sad news this week. My US publisher, Popcorn Press, has closed its doors. But they have been incredibly gracious about handing all the files to me so I can re-publish with MWiDP. Thanks, Les—you’re a meticulous editor and fantastic book designer. And Kate—your covers are fabulous! Popcorn started as a poetry press and may be reborn as a poetry-only publisher some time in the future.

FOOD OF LOVE is now live under the MWiDP imprint on Amazon US and Amazon UK as well as Barnes and Noble. THE BEST REVENGE should be up there by tomorrow. The one downside is that I’ve lost my Amazon rankings, so FOOD OF LOVE, which had been on the bestseller list for romcoms in the UK since December has lost its status. A few “likes” and tags would be helpful, if you have the time. 

And YES, MWiDP will be re-publishing the Popcorn books in paper, AND, my other three mysteries should all be available in paper in the next few months. Yay treeware!

***

And don't forget the Digital Age Authors Intensive on July 14th!

You can learn all about how to be a writer in the digital age from iconic author Catherine Ryan Hyde and author, screenwriter, and radio personality Dave Congalton, as well as tech wizards, marketing specialists...and me. So if you're going to be on the Central Coast of California next weekend, don't miss this. There are still a few places available. Go here to register. 

Thanks to all of you who bought HOW TO BE A WRITER IN THE E-AGE last week and pushed us up the writing guide bestseller list into the top 20--ahead of the new Kindle edition of Strunk and White! 


Also: my Camilla Randall mystery SHERWOOD, LTD. is featured on Kindle Romance Novels this week and I'll be at RomanceUniversity.org on Friday the 13th!

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Are the Big 6 Publishers Really Dying?

Today we have a different kind of post. And yes, it's long. But our guest poster, author and publisher Mark Williams, has a lot to say. 

Mark is the co-author of the thriller Sugar and Spice —the most popular self-published book in the UK for 2011. He has also started a wildly innovative publishing business of his own, which has published three of my books. I pay attention to Mark’s observations because, as a publishing professional outside of the US (he lives part time in London and part time in West Africa) he can see a bigger picture than most of us.

I asked him to write this post because I find his predictions very hopeful. I’ve heard from a lot of you who are still hanging onto the traditional publishing dream, and you’re scared when you hear all the doom and gloom about the death of bookstores and traditional publishing.

The truth is, we have lots of reasons to be hopeful. As writers, we now have more options than ever. Self-publishing isn’t going anywhere, as Nathan Bransford said in an encouraging blogpost this week. And now Mark tells us traditional publishing is learning from the ebook revolution and they’re coming back—better and smarter. 

Best of all, Mark sees a role for bookstores in our future. A happy thing for readers everywhere.

THE RETURN OF THE BIG SIX

by Mark Williams

First off, a disclaimer, I am not anti-Amazon. 

I’m part of a writing partnership (known as “Saffina Desforges”) that owes much of its success to Amazon. We applaud the role Amazon has played in liberating writers from the shackles of the old system and look forward to their global expansion. 

So why the disclaimer? 

Because it seems that anything other than obsequious praise for “the Zon” and unadulterated glee at the widely-touted imminent demise of the “Big Six” means you must be the illegitimate child of a high-ranking CEO at Simon & Schuster, a moron with your head in the sand, or rearranging deckchairs on the Titanic, depending on which day it is. 

Sadly, the debate about publishing has gradually descended into a slanging match between two opposing camps, led by vociferous and high profile minorities on both sides, who actively encourage literary apartheid among the writing classes.

1) On the one side we have the snooty gatekeepers set, the stereotype trad publishers and agents who think they know best what readers should read and writers write. You’ve read the rants: 

• “Writers only self-publish because their work isn’t good enough to be published the ‘proper’ way.” 
• “All indie books are crap and full of typos.” 
• “Amazon will become a monopoly and destroy culture as we know it.” 

2) On the other side we have the self-appointed spokespeople of the self-publishing revolution, who are busily digging the grave for traditional publishing. You’ve probably read them, too. As the Grave Diggers busily hammer nails into the coffin of the Big Six, they gleefully explain how—

• “Any successful trad pubbed writer could make more on their own, if only they weren’t so stupid.” 
• “No trad pubbed writer who has gone indie has ever returned to the trad publishing fold.” 
• “Any indie can distribute anywhere around the globe thanks to Amazon—and get 70% royalties for doing so.” 

None of the above statements are true.

Which brings us back to my opening disclaimer. As the title of this post suggests, I don’t think the Big Six are facing imminent demise, and Amazon isn’t going to become a monopoly.

Not that I think the old system was working. Anyone who has read my past posts over at MWi and elsewhere will know my feelings on the publishers who pay royalties as low as 7%-15%, reject perfectly good books on a whim, and have probably destroyed far more writing careers than they have created. I’m no apologist for trad publishing’s many downsides. 

And yes, it’s very easy to point to the books the gatekeepers rejected that became big indie successes. 

We know. We wrote one. 

We have a whole wad of rejection slips from the gatekeepers for the novel that went onto become the eleventh best-selling ebook (trad or self-pubbed) in the UK last year. 

Yes, it’s easy to mock after the event, and so very tempting. Examples are plentiful, and they don’t come much bigger than the gatekeepers who turned down Harry Potter. A story about wizards? In a boarding school? And how long?! Get back in that café where you belong, demented wannabe-writer. Trying serving coffee. You’ll never sell this drivel. 

Of course we all love stories like that. It’s what keeps us going in those dark hours when it seems the years spent slaving over a manuscript have been wasted. The countless rejection slips of John Grisham, Stephen King and J.K. Rowling are part of literary legend. 

And how we all applauded last year when J.K. walked away from her publishers to set up Pottermore and self-publish her ebooks like us mere mortals. That surely was the final nail in the coffin of trad publishing?

Not at all. 

In spite of the Grave Diggers’ boast that no successful trad published author ever went indie and then returned to the trad-pub fold, that doesn’t seem to be true.

1) J.K. Rowling just handed her latest book over to the gatekeepers rather than publish as an indie, because she valued their expertise and marketing abilities. I think we can safely say the size of the advance was not a major factor here. And can we hear the sound of coffin nails pinging free? 

2) Stephen Leather, multi-million selling trad published author who stormed Kindle UK in 2010-11 with his self-published titles and then announced he was giving up self-publishing because he could make more money for less effort with the gatekeepers. And yes, that link does take you to Joe Konrath’s blog. 

So much for the brain-drain of top writers rushing to jump on the self-publishing wagon. Yes, many are, and some are doing very well at it. But the traffic is both ways. Advances may be down (Amanda Knox aside) but plenty of writers are signing up with the trads every day. New writers. Established writers. And lots and lots of successful indie writers.

All apparently boarding a sinking ship. As the Grave Diggers tell us at every opportunity, print sales are in decline, revenues are falling and therefore the Big Six will follow Borders into bankruptcy and Amazon will inherit the Earth.

This part is true: print sales are in decline, and they’ll only get worse.

But as for the demise of the Big Six: sorry, but the Grave Diggers are hammering nails into an empty coffin. Despite the undeniable and continuing fall in demand for print books, the profits of the Big Six are up, and can only get bigger and better as digital replaces print.

Take Penguin for example. Despite the falling print sales Penguin somehow managed to make a profit last year. Penguin chairman and c.e.o. John Makinson called 2011 "the most turbulent book market that anyone can remember", but said the company's growth had been driven by "excellent publishing around the globe, demonstrated by market share growth in our three biggest markets.”

Obviously this is a one-off fluke, right? After all, everyone knows the trad publishers aren’t investing in digital, and they don’t know what an ebook is.

But let’s just catch the full statement by Makinson: …the company's growth had been driven by "excellent publishing around the globe, demonstrated by market share growth in our three biggest markets, and innovation in every aspect of our digital publishing."

A Big Six publisher? Innovation in digital publishing? Be serious! Heads in sand, remember? Deckchairs on the Titanic, right?

Consider the recent news:

• Penguin e-book revenues were up 106% year on year, equalling 12% of total Penguin revenues worldwide, with 20% in the USA. Penguin have recorded 50 million apps and ebook downloads since 2008.In 2011 Penguin launched more than 100 apps and enhanced e-books and the digital-only publishing programme, Penguin Shorts. Penguin also continued investment in direct-to-consumer initiatives including aNobii in the UK and Bookish in the US, both new digital platforms for readers. In Australia Penguin acquired the retailer REDgroup's online business, and Penguin's websites and social media channels now have a global following of more than 11 million.

• Simon & Schuster reported a similar feat in February: they’re making more money from declining print sales, and other publishers will be doing the same.

• Scholastic this past week announced beta trials of its new digital store. According to Publishers Weekly: “After more than 18 months of development, Scholastic has begun beta tests for Storia, its proprietary e-book platform for selling and distributing its trade titles as well as digital editions of titles from other children’s houses.”

Note the key words “after more than 18 months of development.” The idea touted by the Grave Diggers that the trads are sitting about fiddling while Rome burns may bring a smile to the face of anyone who ever received a rejection slip and now hopes whoever overlooked their masterpiece will rot in hell.

But the reality is rather different. Every major publisher is investing heavily in digital, and has been for several years.

The simple fact is, change takes time. Big ships take time to turn around. And before you rush in and say “Amazon can turn on a dime,” look at the reality.

Amazon didn’t suddenly produce its e-book platform overnight. Amazon has been selling books on-line for nearly two decades. It moved to ebook sales as a logical extension of an existing business, and we’re all delighted it did.

But it didn’t lead the way. Amazon didn’t invent ebooks, e-readers, e-ink, self-publishing or even the 70% “royalty”. Sony and Apple, to name but a few, were way ahead (Apple started the 70% “royalty” and Amazon price-matched).

Amazon had everything in place at the right time. The selling platform, the customer base for books, and all importantly the books themselves. The genius of the Kindle was not in the creation of the device itself, but in being able to produce an affordable e-reader and tie it to the products it was already selling – ebooks.

Suggesting that publishers didn’t see digital coming rather ignores the small point of who, exactly, was producing these ebooks in the first place. It certainly wasn’t you and me.

Amazon didn’t invest in the Kindle and then hope that just maybe tons of unknowns would self-publish and make money for them. The fact that that’s what happened is a huge bonus for Amazon but there wasn’t any master-plan.

Just as there isn’t any master-plan now to destroy big publishing by buying off all the trad published authors.

When a successful trad-pubbed writer signs up with an Amazon imprint it makes news precisely because it’s a rare event.

Amazon may have begun as a bookseller, but books are now just one small part of its empire. Does anyone but the Grave Diggers serious believe Jeff Bezos loses sleep over indie-publishers signing with the Big Six? Or conversely that the Big Six are losing sleep over Amazon signing up the odd trad-pubbed author?

Amazon isn’t a major publisher. Yes, it has a few imprints, but in publishing terms it’s a small press, albeit with its own very powerful marketing and distribution network. Yes, the Amazon imprint authors are best-sellers and make serious money – on Amazon. But where are the Amazon imprints in the NYT best-sellers list, or on the international best-sellers lists?

Comparing Amazon and the Big Six is comparing apples and oranges. Amazon is a hugely successful book-seller that is now dabbling in publishing. Amazon takes proven sellers on its own platform and repackages them and gives them heavy promo, skewing the market, to make them even better sellers.

Nothing wrong with that. And wonderful for the authors lucky enough to be chosen. But it means that Amazon is no longer a level playing field for the rest.

And what Amazon is doing hardly compares with taking an unknown name from submitted manuscript through to final product with nation-wide distribution both in ebook and bricks and mortar stores, and (where rights are available) internationally across digital and bricks and mortar platforms.

Of course the Grave Diggers will shout that any indie can get world-wide digital distribution and get 70% royalties—conveniently overlooking the fact that B&N only deliver to the USA, Apple serves about twenty or so countries and the Amazon world-rights box you tick in KDP that makes you think your ebook will be available everywhere is actually meaningless.

Why?

• Because Amazon blocks downloads to countless countries (I live in West Africa and am blocked from buying your or my ebooks from Amazon)

• Amazon also imposes a $2 surcharge per sale on countless other countries.

• Add to which the fabled 70% royalty suddenly becomes 35% if the sale is not from an Amazon-approved country (the Kindle countries and a selected few others).

Now admittedly 35% is still better than the ebook royalties currently paid by the Big Six, although these are rising and will rise further.

But let’s just examine that legendary 70% Amazon royalty more closely, it being the indie’s weapon of choice in any duel.

The Amazon 70% royalty is a myth. It’s not a royalty at all. It’s the remainder from the sale of your ebook after Amazon have taken their cut.

If you stick a book on eBay and it sells, and eBay and Paypal take their fees and hand you the remainder, is that a royalty? Of course not.

Yet when Amazon, Apple, B&N or whoever do exactly the same thing and call it a royalty we immediately start comparing with the miserly royalties paid out by the trad publishers.

But Amazon and co. aren’t our publishers. They’re our distributors and vendors. It’s called self-publishing for a reason!

And just a reminder here: This isn’t anti-Amazon. It’s just spelling out a few facts that the Grave Diggers seem intent on overlooking.

I happen to like Amazon very much. Quite apart from our own self-publishing success, I own a Kindle, carry it with me everywhere, and have only read two print books in the fifteen months I’ve had an e-reader. As a non-American, B&N digital is anyway off-limits to me, even in the UK.

Which is a point worth dwelling on.

Amazon is the world’s biggest ebook seller. At one stage it was estimated to have 85% of the ebook market, yet most objective observers would now put that at between 60%-70%, and declining. So much for Amazon becoming the monopoly that will take over the world

Amazon’s biggest rival is B&N. But B&N only sell in the US. Amazon has worldwide distribution (subject to caveats outline above). As digital reading grows worldwide so the competition will increase.

The second biggest English-language market is a case in point. Kobo have just appointed a new director of British operations and is rapidly expanding its presence in the UK, operating the ebook store for the country’s second largest book retailer, W.H. Smiths.

The UK’s biggest book store, Waterstone’s (whose flagship Piccadilly store is the largest bookshop in Europe) have a small but significant ebook store, and it’s currently being revamped as part of the new look Waterstones (sans apostrophe) with a pending partnership of some sort with B&N. Just this month B&N is holding its first ever workshop in London, as it prepares to challenge Amazon’s dominance in the UK.

Important here to understand why the UK lags behind the US in terms of digital embrace. Amazon only introduced KDP to the UK in 2010, before which only US authors could self-publish with Amazon. The Kindle was unavailable in the UK until that time. When it came it was new and innovative, and a lot cheaper than the Sony option, or Apple’s iPad, so it got off to a great start among those readers at ease with technology and gave Amazon predominance in the marketplace.

But Amazon is going to have to do much more than just sell cheap ebooks to maintain that position. The UK doesn’t even have the KindleFire yet. Yep, UK readers are stuck with the old b&w Kindle, while Kobo, Apple and the rest are all selling multi-task colour devices, to which B&N will shortly be adding with its Waterstone’s partnership.

What does this mean for the future of Amazon? Rather more then you may think.

You see, the early-adopters of the Kindle and other e-reading devices were of course those comfortable with technology. If it’s shiny, new and trendy then they must have it. And once they experienced the joys of e-reading there was no turning back.

But we’re past that phase now. As print declines further so more and more people will turn to e-readers. Partly because prices will continue to plummet, and also because as print declines further, readers will have little choice but to adopt, in a downward spiral that will see the demise of print books and book-stores.

So the Grave Diggers were right after all, it seems. No print books and no book-stores means the Big Six are facing oblivion and Amazon will inherit the Earth.

But hold on, how did Amazon start out? Selling print books. How does Amazon make the bulk of its book-related income now? Selling print books.

Print is still 80% of the overall book market. If the Big Six are obliterated as the Grave Diggers gleefully hope, exactly what will Amazon be selling anyway? The vast bulk of its print sales and a substantial proportion of its digital sales come from the Big Six.

Luckily for all concerned the Big Six are doing just fine. Profits are up, costs are down, and the future is rosy as they continue to invest in digital, create their own platforms, and adjust their business management to the new realties. The Grave Diggers might want to pretend that isn’t happening, but the facts speak for themselves.

Regardless of this, book-stores are beyond help, right? We’re already seeing it happen. Borders has gone (bizarrely this huge loss of outlets for Big Six stock doesn’t seem to have hurt said Big Six profits too much…) and B&N are – Shock! Horror! – selling products other than books. As we all know, this signifies imminent doom. Although curiously when Amazon diversify into other products it’s sound business sense. Hmmm.

But are book-stores really doomed? Not necessarily.

I’ve not been to the US recently, but I understand B&N are doing pretty well at promoting digital in-store. The Nook is on the up and up, and B&N are being pretty innovative in their approach to balancing print and digital.

Amazon soared ahead with the early adopters precisely because it had everything in place and those readers were comfortable shopping online. But that era is over. The early-adopter phase is past, and the next stage is the reticent buyers who probably never have bought from Amazon and never will.

I’m talking about the loyal book-store regulars – the ones who currently account for a vast percentage of bricks and mortar book sales, who will, when the time comes, buy the in-store e-reader and sign-up to the in-store e-reading account, not rush off and buy a Kindle.

So can book-stores survive the epublishing revolution?

Yes, they can!

You see, I have a vision of a new book-selling era where we can be digital AND have bricks and mortar book stores.

Book stores don’t just sell books. Like libraries, book-stores are cultural centers, where the reading classes gravitate. There’s been a lot of snark recently in the blogs about ill-informed staff in B&N offering poor customer service. No doubt it’s true. But it doesn’t need to be that way.

Forward looking indie book-stores and chain-stores like B&N and Waterstone’s could have a vital role in book-buying in the future. 

Imagine a book-store where you can still go and browse books, settle down with a coffee or chat with intelligent staff about the latest book from your favourite author.

You’ll find the cover and blurb on a book-sized case (think DVD cases) on the display shelves. Want to look inside? Just waive the barcode or implanted chip in front of your personal e-reader or smartphone, or the equipment available in-store, and you can see exactly what you’ll be getting.

Not silly sample pages from the first 15% but the full book, temporarily transferred to your device for examination. If you buy, it stays there. If you choose not to it is automatically deleted as you leave the store.

Maybe even in-store printable covers so you can buy the full wrap cover around and case for your shelf back home. After all, isn’t the lack of covers the big downer for digital films and music?

Book-stores can still have shelf after shelf of “books” to browse, and even plinths and window displays showing the latest releases. And yeah, those prime spots will still be bought by the Big Six for their top authors. Ah well, you can’t win ‘em all…

Now factor in the back-of shop storage space and overheads that will no longer be necessary - or perhaps will be used to store paper and supplies for POD, where any title you want can be printed and bound while you have the aforementioned coffee.

And the beauty of this is that the technology already exists and is improving and getting cheaper by the day. With print still riding at 80% of book sales there’s plenty of time for forward thinking book-stores to embrace the digital future.

The Grave Diggers will tell you Amazon’s one-click ebook buying is so simple no-one will need to shop anywhere else. No question it’s a fantastic service. I love it! But Amazon also sells boots, watches, fridges, computers... Easier to list what it doesn’t sell. Everyone can sit at home, go online and have these goods delivered to their door, courtesy of the Zon. Yet no-one is suggesting shops that sell these products are all going to close.

Book stores don't NEED to close. They just need to innovate. 

Rather like the Big Six are already doing.

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Blog news: Catherine Ryan Hyde’s wonderful novel, When I Found You is FREE for Kindle this weekend, and on Friday had reached # 1 on the Free Kindle books list. Anne’s piece on the “Undercover Soundtrack” that inspired her mystery The Gatsby Game is on Roz Morris’s blog, Memories of a Future Life. And The Gatsby Game is now available for NOOK! (It’s still review-less over there. If any of you marvellous reviewers wanted to copy and paste your Amazon or Goodreads reviews to Barnes and Noble, I’d be eternally grateful.)

INDIE CHICKS: This week's installment is from thriller writer Mel Comley, who lives an idyllic life in the French countryside.

Next Week: We’ll be having another give-away. I’ll be giving away one of my ebooks—your choice. 

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The $79 Kindle and the Most Interesting Publisher in the World

OK, I can finally say it: I have three brand new novels coming out this fall!

Within a couple of weeks, THE GATSBY GAME will debut as an e-book. It’s a stand-alone mystery set in the Mad Men era that proposes a fictional solution to one of Hollywood's most scandalous mysteries. (It's #7 on the top 10 list, if you follow that link.) 

The e-book will be published by a cutting-edge new e-publisher: Mark Williams International Digital Publishing.

Two comic mysteries will follow with MWiDP: GHOSTWRITERS IN THE SKY and SHERWOOD, LTD. They are the first two in a series featuring a perennially penniless socialite and her gay best friend.

Yeah but…sez you—what about Popcorn Press? Haven’t you already signed with them? Aren’t they re-launching your two UK books, FOOD OF LOVE and THE BEST REVENGE? Haven’t they been very, very good to you?

Yup. But because both of these presses belong to a whole new “united we stand” type of small publisher, Popcorn will partner with MWiDP and publish paper versions of the three ebooks. Paper copies will be available at the Popcorn Press site (and amazon.com) about one month after the debut of the ebooks. And yes! Paper copies of FOOD OF LOVE are available for pre-order at the Popcorn Press site right now for only $9.99. 

So who/what is Mark Williams International?

Because MWiDP only officially launched this week, I haven’t been able to talk about it before, but if you follow this blog, you’ve seen Mark Williams’ comments to many of our posts. He’s the “quiet half” of the UK’s phenomenally successful writing duo known as Saffina Desforges. He’s also mentored a number of other UK writers to bestselling superstardom.

After zooming up to the top of the UK’s Kindle lists—and staying there for months—Mark and Saffi have been courted by some of the biggest agencies in New York and Hollywood. But they turned them all down. They realized there’s a lot more money (as well as freedom) in the indie publishing world.

But Mark, who has been a teacher and editor for many years, knew a lot of writers (like me) who don’t have the time or entrepreneurial skills to self-publish. He also ran into many successful US indies who didn’t have a clue how to break into the European markets.

So he came up with the idea for a company which is a mix of small e-publisher, self-publishing facilitator, and marketer. They will provide professional vetting, editing, cover design, coding and uploading--and also use the networking and collective marketing developed by indie Kindle authors. MWiDP will also take on successful indie authors who want to expand their markets on other continents.

It sounded so good, I jumped in, even though it meant turning down three offers from the traditional publishing world: three offers I would have killed for a few months ago.

Here’s what happened to me at the beginning of September—just as I was madly preparing my three presentations for the Central Coast Writers Conference. In the space of less than 48 hours, I had a request for a read from one of my dream agents, an offer of representation from a top agency, and an offer of a read of my full manuscript from an editor at a prestigious mid-sized publisher. I also had requested full manuscripts awaiting reads at two other agencies.

But each offer had strings.

• #1 was an initial request for a partial—the beginning of a road that usually takes over a year and so far has had about a 95% failure rate for me.
• #2 was a maybe-offer conditional on a draconian rewrite that involved cutting most of the mystery elements, removing the gay characters and subplots and turning the book into something I wouldn't feel good about promoting.
• #3 was from a company I’d recently discovered has a seriously author-unfriendly contract.
• The two fulls had been sitting at the agencies for over 6 months with no word from the agents, in spite of several inquiries, so I had no idea if they were still being considered. (More and more agencies no longer bother to send rejections for requested manuscripts--even fulls.) 

I mentioned my dilemma in an email to Mark--and he let me in on his as-yet-to-be announced publishing company plans.

Twenty-four hours later, I’d joined Mark and Saffi’s new venture. Here’s my page at their new website. 

What am I—nuts? Isn't this just drinking the Kool-Aid that Janet Reid warned us about?

Maybe. And I absolutely do not recommend this for everybody. Especially for newbies. I think most first-time authors should try the traditional route first. Even if it's only to build up some soul-calluses. Publishing a just-finished first novel usually ends in disappointment and often discourages good writers from staying in the game.

But for me, it’s already looking like a smart move. One of the major factors that swayed me was that Mark could get my ebooks out quickly. He'd already read two of the three manuscripts and knew they were almost ready to go.

He also told me this will be the “Christmas of the Kindle.” He predicted Kindles would get very cheap for the holidays—under $99—and said they'll be THE gift. He expects this holiday season to be the hottest e-book buying moment in history.

And guess what happened on Wednesday this week? Amazon announced its lowest price Kindle will now sell for…$79. And the new Kindle Fire--an ereader/tablet that competes with the iPad, will cost only $199 (a loss to Amazon they expect will pay off in other sales.)

So I think Mark has a pretty clear crystal ball.

He pointed out that in the three or more years it would take to grind even one of my books through the traditional publishing machine, the whole publishing world will have changed. There may not be any more big brick and mortar bookstores. That window in Barnes and Noble where I’ve fantasized seeing my work will probably display only Nooks and Snookibooks. E-books will reign.

So I realized that for me--after fifteen years of bloodying my knuckles on New York doors--it made sense to get all my books out right now. (This isn't all the books I've written, BTW--I've got some practice ones in the files that will never see Kindle-light.)

Mark certainly doesn’t recommend that everybody take out their rejected manuscripts and throw them on Amazon (or submit them to MWiDP.) But I had three finished, multi-critiqued, edited new mysteries. (And yes, Mark did ask for more edits and I’m in the process of killing some darlings, but his suggestions improved the books instead of gutting them.) 

Do I recommend this for everybody? Again I repeat: no. Going the indie or semi-indie route is likely to lead to disappointment if you don't have a body of work and you’ve only been at this game a little while. Writing narrative is a craft that takes years to perfect. You don't open a restaurant after your first cooking lesson.

The reason this move is best for me is: not only will MWiDP make my ebooks available immediately, but my chances of acceptance by the Big Six are abysmal. I only recently figured out why I've been getting so many "I absolutely loved this, but..." rejections.

1) I’ve been previously published, without stupendous sales numbers.

2) My work doesn’t fit into a neat genre category.

3)  I write funny. Humor is subjective and can’t please all of the people all of the time.

4) Funny books by women are often lumped together as chick lit—the most hated genre in New York.

If you’re just starting your writing journey, please don't let me keep you from pursuing your personal publishing dreams. By the time you have two or three books ready to go, the industry will have settled a bit from the e-revolution and you’ll have many more options than we have now. The Big Six may not be as big and Amazon and maybe Apple might be the most desirable publishers. There will also be lots of collectives and small e-publishers like MWiDP to choose from.

If you’re in the process of looking for an agent, please keep at it. Agents will have very different job descriptions in a few years, but having a savvy agent in your corner will always help your career. I’d love to have one myself.

But right now, with all these books ready to go, it makes sense for me to join Mark's new venture and be ready for “the Christmas of the Kindle.”

So who is this Mark Williams dude?

He’s not a guy to toot his own horn. He doesn’t even post a picture of himself on his blog. What I’ve been able glean from his emails and posts is:

• He’s a very good writer and editor.
• And a phenomenally smart guy.
• He’s based in London.
• He spends a lot of time traveling the world, teaching third-world children and building schools.
• He first became interested in electronic publishing because of the opportunity it provides to get books to children in remote parts of the world.  
• He’s traveled and taught in lots of dangerous places, like Soviet Russia and Saddam’s Iraq. He has braved revolutions and lost dear friends in horrific civil wars.
• Right now, he’s helping get solar power to a primitive village in West Africa so they can use computers and electronic readers—an effort partly funded by money from his book sales. (He asks that when you get your new Kindles, you consider donating the used ones to his project.)
• He is apparently living in a mud hut. I don’t know if that’s a metaphorical hut, but it doesn’t sound like the Hilton.
• I’ve got to admit I’ve done a little searching the old Interwebz for a picture—but a name like Mark Williams is as generic as, well, Anne Allen, so I haven’t got a clue how to find him. Unless maybe he’s this guy:

So here I go on another publishing adventure….whee!

So how do you feel about all this, scriveners? Are you ready to take the self-pub or indie-collective plunge? Holding out for the traditional publishing dream? Willing to go indie, but want an agent to guide you? Or are you a successful US indie who’d like help getting into the European and Asian markets?

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I'm starting little blog tour in my own slow way this week. I reveal a few personal secrets in a guest post at Karen Jones Gowan's blog, Coming Down the Mountain due to post next Friday, Oct. 7th, and I spilled more beans at Prue Batten’s ‘Mesmered” blog: (with a great comment from Mark Williams hisownself.) Plus I've got some very nice cyber ink from Danielle Smith over at Chick Lit Reviews. Anybody who'd like an interview or blog visit, do let me know (and anybody willing to do a review, I'll be forever in your debt.)

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